PRIVACY POLICY

1. Information We Collect
We collect personal and non-personal information to provide and improve our services, process orders, and enhance customer experience.
a. Personal Information
When you visit our website, create an account, or make a purchase, we may collect the following:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely via third-party gateway)

We do not store your credit/debit card details or payment credentials on our servers.
b. Non-Personal Information
We may also collect:

• Browser type and version

• Device information (mobile/desktop, OS, screen size)

• IP address and approximate location

• Pages visited and browsing behavior

This data is used for analytics and website optimization only.

2. How We Use Your Information
Your data helps us operate efficiently and provide a better shopping experience. Specifically, we use it to:

• Process and deliver orders

• Communicate order updates and support

• Send promotional offers or updates (only if you opt-in)

• Improve website functionality and customer service

• Comply with legal and regulatory requirements

We may occasionally contact you via email, SMS, or WhatsApp for updates regarding your order or account.

3. Sharing of Information
We respect your privacy — your data is never sold, traded, or rented to any third party.
We may share information only in the following cases:

• With courier and logistics partners to deliver your orders.

• With payment gateways to securely process your payments.

• With service providers (like analytics or hosting tools) who help maintain our website.
  All such partners are obligated to maintain strict data confidentiality.

We may also disclose information if required by law, court order, or government request.

4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our website uses SSL (Secure Socket Layer) encryption to ensure secure data transmission.
While we strive for maximum protection, no online platform can guarantee absolute security. Users share information at their own discretion.

5. Cookies
Our website uses cookies to improve your browsing experience and analyse traffic.
Cookies help us remember your preferences, understand user behaviour, and enhance performance.
You may disable cookies in your browser settings, but some website features may not function properly as a result.

6. Your Rights
You have the right to:

• Access or correct your personal information

• Request deletion of your personal data (subject to legal and transactional obligations)

• Opt out of promotional communications

To exercise these rights, please contact us at [insert email address, e.g., info@hayaaperfumes.in].

7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined above — typically until your order is completed or as required by accounting and legal obligations.

8. Third-Party Links
Our website may contain links to third-party websites or social media platforms (e.g., Instagram, Facebook).
We are not responsible for the privacy practices or content of those external sites.
We encourage users to review the privacy policies of any linked websites.

9. Children's Privacy
Our website is not intended for minors under the age of 18.
We do not knowingly collect or store personal information from children.
If any such data is identified, it will be deleted immediately.

10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
All updates will be posted on this page with a revised “Effective Date.”

11. Contact Information
For any privacy-related queries, requests, or concerns, please contact us at:
Hayaa by Apurva
Yamuna Nagar, Haryana, India
📧 [add your business email address]
📞 [optional business phone number]