SHIPPING POLICY

1. Service Coverage

We currently ship orders across India only through reputed courier partners.

International shipping is not available at the moment.

​

2. Dispatch Time

Orders are usually processed and dispatched within 24–48 hours after successful payment confirmation.

Dispatch timelines may vary slightly during weekends, public holidays, or due to high order volumes.

Once dispatched, you will receive an email or SMS notification containing tracking details and the estimated delivery date.

​

3. Delivery Time

Delivery typically takes:

• 2–5 working days to most metro and major cities.

• 5–7 working days to other or remote locations.

Actual delivery timelines depend on courier service availability and your delivery PIN code.

Delays due to unforeseen logistics or weather conditions are beyond our control but we’ll do our best to keep you informed.

​

4. Order Tracking

Once your order is shipped, a tracking link or AWB number will be shared with you via email or WhatsApp.

You can use this to monitor real-time delivery status on our courier partner’s website.

If you face any issue tracking your shipment, please contact our support team at

📧 [insert your email address, e.g., support@hayaaperfumes.in]

​

5. Shipping Charges

Shipping is free for all prepaid orders above ₹999.

For orders below ₹999, a nominal delivery fee may be charged and will be displayed at checkout.

Cash on Delivery (COD), if available, may include an additional service charge.

​

6. Order Confirmation & Address Accuracy

Customers are requested to verify their shipping address, contact number, and pin code carefully before confirming the order.

We are not responsible for delays or non-delivery due to incorrect or incomplete address details.

Once an order is placed, any address change request can only be accepted before dispatch. Please reach out to us immediately if you need to modify your address.

​

7. Delivery Attempts

Our courier partners will make up to two delivery attempts.

If the order cannot be delivered due to customer unavailability, wrong address, or refusal, it will be marked as undelivered and returned to us.

Reshipment can be arranged upon payment of additional shipping charges.

​

8. Damaged or Tampered Packages

If you receive a parcel that appears damaged, opened, or tampered with, please do not accept it from the courier.

Instead, inform us immediately at [insert email] with your order ID and photos of the package.

We will investigate the matter and provide a suitable resolution, which may include a replacement as per our Refund & Replacement Policy.

​

9. Delays & Force Majeure

We strive to ensure timely delivery, but certain circumstances beyond our control may cause delays, such as:

• Natural disasters, strikes, or lockdowns

• Courier operational issues

• Remote or restricted area delivery

• Unforeseen technical glitches

In such cases, Hayaa by Apurva shall not be held liable for delay or non-delivery.

​

10. Undelivered Orders & Re-delivery

If your order is returned to us due to non-delivery, we will contact you via email or WhatsApp.

Re-shipping will be initiated only after confirmation and payment of re-delivery charges.

​

11. Contact Us

For any shipping-related queries or concerns, please reach out to:

Hayaa by Apurva

📍 Yamuna Nagar, Haryana, India

📧 support@hayaaperfumes.in

📞 [optional business number]